Hjo Camping
Hjo Camping wanted to give guests a digital companion for their stay: one app to handle bookings, gate access, and everyday information, replacing a check-in process that previously ran through the reception desk, booking system webpage and email.
Overview
Hjo Camping, a local campsite, wanted a digital companion for their guests — a single app to handle bookings, gate access, and everyday information during a stay. As project leader, I was responsible for client communication, UX research, and the overall design direction, and also contributed as a frontend developer alongside another developer who handled the rest of the implementation.
Challenge
Guests previously had to stop by reception to pick up keys, codes, and basic information about their stay — creating queues and extra admin work for staff, especially during peak season. The challenge was to design a mobile-first alternative that felt just as reliable: something that could replace physical keys with a digital SALTO-based lock system, surface real-time booking details, and guide guests through everything from check-in to checkout, without ever needing to visit the front desk.
The Process
The project started with mapping out the full guest journey, from booking confirmation to checkout, together with Hjo Camping's staff, to identify where digital self-service could remove the most friction.
From there, I built wireframes and prototypes in Figma, iterating on the check-in flow in particular, since it needed to feel instant and trustworthy despite relying on a physical lock system (SALTO) reacting to a tap of the phone.
Throughout the project, I acted as the main point of contact between the client and the development team, translating feedback into design changes and making sure the final build matched the agreed scope. On the build itself, I worked in VS Code alongside the other developer, building out parts of the frontend.
Key Features
Login, Account & Booking Management
- Log in with booking info or a personal account
- Unified overview of current and upcoming stays
- Real-time booking updates
- Option to extend a booking
Booking Overview
- View booking details, including the booking confirmation
- Info on campsite type (with/without electricity) or cabin
- Check-in/check-out date and time, with a countdown
- Booking history for previous stays (with personal account login)
Digital Check-in & Check-out
- Mobile check-in with gate code and SALTO integration — scan the phone to unlock the gate and service house
- Mobile check-out
Interactive Camping Map
- Digital map of the campsite
- View booked campsite location with easy navigation
- Service houses and facilities marked
Weather Info
- Current weather forecast for Hjo
News & Activities
- Latest news from Hjo Camping
- In-stay updates delivered as app notifications
Outcome
Mobile-friendly, self-service experience that's available around the clock, cutting down on queues and administrative load at reception while giving guests an improved, more independent stay.
Want to know more?
Get in touch if you'd like to see more of the designs or hear more about how this project came together.
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