Comers Online Booking System
Comers sells an online booking system to a wide range of customer businesses. I redesigned the entire customer-facing booking experience — the platform their businesses use to sell everything from camping spots to package deals and activities.
Overview
Comers' booking system is used by many different customer businesses to sell bookings online — everything from hotel rooms and campsites to activities, package deals, flights, and ski packages. I was fully responsible for how the entire customer-facing booking experience looked and worked, redesigning it from the ground up while a developer implemented the design alongside me.
Challenge
Unlike a booking system built for one type of product, this one had to work equally well for a hotel stay, a ski package, a flight, or a map-based activity booking — each with its own logic and steps — while still feeling like one coherent system across every customer business that uses it. On top of that, the project wasn't a single fixed scope: new booking types and features kept getting added over time, so the design had to stay flexible enough to absorb that without turning into a patchwork of one-off screens.
The Process
Rather than a single research-to-launch cycle, this project evolved over roughly four months as new booking types were added one by one — activities, hotels, camping, package deals, flights, map-based booking, and ski packages. Each addition meant revisiting the existing design language and deciding what could be reused and what needed its own flow.
I worked in Figma to design and prototype each booking flow, keeping a consistent visual system across all of them so that switching from booking a campsite to booking a flight still felt like the same product. I worked closely with a developer throughout, translating designs into a real, working system and adjusting based on what did and didn't hold up once built.
Key Pages Designed
Search & Product Cards
- The page guests land on to browse available stays and pick one — the most important page to get right, since it's guests' first real impression of what's on offer
Add-ons
- Redesigned to be more visually appealing, making guests want to add extras to their booking rather than skip past them
Customer Information
- A clear, simple page for entering guest details as part of the booking flow
Cart & Checkout
- A clear visual summary of everything in the booking before checkout
Activity Booking
- A separate flow for date/time-based activities and experiences, distinct from booking a stay
Package Deals
- A flow for bundling multiple products — like a stay plus an activity — into a single package booking
Website Builder
- Full webpages for customer businesses that want their entire website built on Comers, not just an embedded booking widget
Website Builder
Beyond the booking flow itself, I also redesigned Comers' website builder — the tool customer businesses use if they want their entire website built on Comers, rather than just embedding the booking system as an iframe into a site built elsewhere. This meant designing full webpages that look cohesive and professional end-to-end, not just a booking widget bolted onto an external site.
Outcome
A single, consistent booking experience that Comers can now offer across a wide range of customer businesses and booking types, built to keep expanding as new use cases come in rather than needing a redesign each time.
Want to know more?
Get in touch if you'd like to see more of the designs or hear more about how this project came together.
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